Customer Service Story
It was a quick trip to the grocery store, needed to grab eggs, soup and gf dessert for Lisa. It was mentally taxing because I was doing this without a list (I know, I like to live dangerously).
I keep repeating eggs, soup, gf dessert; eggs, soup, gf dessert; eggs, soup, gf dessert so I do not forget what I came in for.
Grab all three items, no cart or basket for this guy, and proceed to checkout. My cashier rings up my items, and then she takes the extra step as she is sacking my order to open the eggs to make sure none are broken.
The extra step. The one the other stores do not do, they ring you up and get you out. It takes time, it takes training and yet it is so helpful to me the customer. You see I was so intent on what I wanted to get, eggs, I forget that I needed to open them to make sure they were not cracked (which of course mine were). Arriving home with cracked eggs is an inconvenience, but it is something that is completely avoidable with good customer service.
Thank you Market Street, for the care and training you give to your employees. It truly is the focus on the little things that make this store such a special place, because all of these little things add up to loyal customers.
So, what are the cracked eggs that show up in your business? What is that little something extra that you can do (or used to do) that make your customers love you and go out of their way to return to you?
If you don’t look for and fix, well the “yokes” on you (so sorry, I could not resist!)