Wednesday, July 18, 2018

It's not about the eggs (but it is all about the eggs)


Customer Service Story

It was a quick trip to the grocery store, needed to grab eggs, soup and gf dessert for Lisa.  It was mentally taxing because I was doing this without a list (I know, I like to live dangerously). 


I keep repeating eggs, soup, gf dessert; eggs, soup, gf dessert; eggs, soup, gf dessert so I do not forget what I came in for. 

Grab all three items, no cart or basket for this guy, and proceed to checkout.  My cashier rings up my items, and then she takes the extra step as she is sacking my order to open the eggs to make sure none are broken. 

The extra step.  The one the other stores do not do, they ring you up and get you out.  It takes time, it takes training and yet it is so helpful to me the customer.  You see I was so intent on what I wanted to get, eggs, I forget that I needed to open them to make sure they were not cracked (which of course mine were).  Arriving home with cracked eggs is an inconvenience, but it is something that is completely avoidable with good customer service.

Thank you Market Street, for the care and training you give to your employees.  It truly is the focus on the little things that make this store such a special place, because all of these little things add up to loyal customers.




So, what are the cracked eggs that show up in your business?  What is that little something extra that you can do (or used to do) that make your customers love you and go out of their way to return to you?

If you don’t look for and fix, well the “yokes” on you (so sorry, I could not resist!)

Barry

Tuesday, June 12, 2018

Lessons on Reflections


When do you reflect on what just happened? 

I have found that most leaders are running so fast from completed project to the start of the next project that they never leave time for stopping to learn from what just happened. 

What insights, lessons, or do overs are you missing out on?  If you have to do this project again (or a similar type event) in the future, here are a few questions to consider asking yourself:
  • What would you do different?
  • What would you keep the same?
  • What would you not do (the next time around)?
  • What would you add?
  • What would you try/experiment with next time?

The magic is not in the questions asked, but in the slowing down and reflecting on the events.  That is where the lessons are learned and your growth as a leader occurs.  Slow down, reflect and you will get more done.

What is one thing you have learned from reflecting back on last week?

With Respect,

Barry Bourassa
Your Leadership IN Life Coach

Tuesday, March 14, 2017

Put me in Coach


“Put me in coach, I’m ready to play, today

Put me in coach, I’m ready to play, today

Look at me, I can be centerfield”


The song “Centerfield” by John Fogerty is a sure sign spring and baseball spring training is just around the corner.

It got me thinking about what does into the development of a successful baseball player.  Here is a short list of all the people that are involved:

- Manager
- Assistant Manager
- Hitting Coach
- Strength & Conditioning Coach
- Catching & Fielding Coach
- Base Running Coach


Think about all of the people (coaches) it takes to develop a baseball player!

Each one of these people have a specific role and expertise in helping the baseball player become better.  Let’s apply this to you and your life and business.

Who are the people in your life that are responsible for helping you develop and work on you?

It is the same process in business and life as it is in baseball.  You need to surround yourself with people that are focused on helping you get better.

A personal coach is a great place to start.

There are many good one out there.  If you do not find what you need, reach out to me.

I am a personal coach, a person that coaches others on opportunities, challenges, and areas of struggles in both business and life. 

And I too need to practice.  I have dedicated time each week to learn and develop new skills.  I also need other people to practice with!  This is where you come in.  If you have an opportunity, challenge, dream, or your own area that you want to start to practice, reach out to me and we can have a conversation. 

No fee or charge, it’s just practice.


Wednesday, March 1, 2017

What's your Practice?

When do you practice?

This Sunday, the message was on the topic of practice.  

My main insight from this sermon on practice was this:  
  • An Attorney is someone who practices law
  • A Doctor is someone who practices medicine
  • A Christian is someone who practices their faith

The opposite was shared too, that knowledge without a practice is useless.  The doctor with a cure for cancer, but does not do anything with this information, is worthless to others.  You must be willing to put your knowledge into practice.

What keeps people from practicing?  Fear of failure, fear of mistakes, fear of being found out that you do not really know it all?  If you have the mindset of the expert, I can now see how these thoughts can hold you back.  But in the mindset of practice, it holds the space that you are still learning, getting better, making mistakes, trying new ways to improve and build on what you know.  You also never stop because there is no end point.  Practice is the end point.

So what do you want to start practicing again?  Faith, Family, Fitness, Friends, Fun?

The best part about the practice mindset is that there are coaches of all types out there that can assist you in your practice.  They can help you establish a practice, can help you get better quicker, improve your technique, and make you better at what you are working on.  Do not hesitate to reach out and let them be a part of your practice.

How does this apply to me?  I am a personal coach, a person that coaches others on opportunities, challenges, and areas of struggles in both business and life. 

And I too need to practice.  I have dedicated time each week to learn and develop new skills.  I also need other people to practice with!  This is where you come in.  If you have an opportunity, challenge, dream, or your own area that you want to start to practice, reach out to me and we can have a conversation. 

No fee or charge, it’s just practice.

Tuesday, March 1, 2016

Struggles all Successful Leaders Face


What do Successful Leaders struggle with?

In this series of blog posts, I am going to share the top 5 struggles I have seen my clients face and most importantly; how they specifically overcame each one. I use the qualifier successful, because while each of these leaders are performing at a high level, they still run into issues because of their success.  
Take a look below and see if these struggles resonate with you.

1. You have lost control of your calendar

2. You only focus on the short term 

3. You cannot see that you have a distorted view of reality
 (This is why you need an outside partner to help you re-frame your struggle and see different options)

4. You are not being selfish enough

5. You feel that you do not have the luxury of time to learn new skills

While these challenges may impact everybody, they present a strong barrier for mid to senior leaders because these issues have a larger impact to keeping them from their goals and hamper the success of their companies.

Let me know what you think.  Do these hit home with you?  Did I leave something out?

Stay tune for the next post where I will share strategies and processes for eliminating these struggles.

Until then,

Barry Bourassa, Your Coach  

Thursday, January 15, 2015

CFTBR: Leadership lesson of the day

Today I was blessed to reconnect with a good friend.  A friend and friendship that is too valuable for me to have let so much time pass between our talking.  We all can become so busy that we think everybody else is just as busy and does not have the time for us, but deep down we really need to be speaking with our friends and our friends need to hear from us.  I encourage you to look through your contact list for a close friend, the one that you know is always there for you, but the one you have not spoken with in way too long.  Call and let them know you are thinking of them.

Activities for the Leader:  Replace friend with co-worker or peer and follow above, then repeat often.

Wednesday, January 23, 2008

Welcome


Welcome to the first of many blog postings.


My name is Barry Bourassa and I help business professionals speak with confidence, passion and ease.


This blog will cover topics relevant to researching, developing, and delivering presentations (in all their forms). From small unit meeting talks, to large group presentations, to presenting yourself in an interview, I will share with you my philosophies, opinions, and knowledge on the best ways to get this accomplished.


I am looking forward to starting this conversation with you.


Barry