Customer Service Story
It was a quick trip to the grocery store, needed to grab
eggs, soup, and a gluten-free dessert for Lisa. It
was mentally taxing because I was doing this without a list (I know, I like to
live dangerously).
I keep repeating eggs, soup, gluten-free dessert; eggs, soup, gluten-free dessert;
eggs, soup, gluten-free dessert so I do not forget what I came in for.
Grab all three items, no cart or basket for this guy, and
proceed to checkout. My cashier rings up
my items, and then she takes the extra step as she is sacking my order to open
the eggs to make sure none are broken.
The extra step. The
one the other stores do not do, they ring you up and get you out. It takes time, it takes training and yet it is so helpful to
me the customer. You see I was so intent
on what I wanted to get, eggs, I forget that I needed to open them to make sure
they were not cracked (which of course mine were). Arriving home with cracked eggs is an inconvenience,
but it is completely avoidable with good customer service.
Thank you Market Street, for the care and training you give
to your employees. It truly is the focus
on the little things that make this store such a special place, because all of
these little things add up to loyal customers.
So, what are the cracked eggs that show up in your
business?
What is that little something
extra that you can do (or used to do) that makes your customers love you and go out
of their way to return to you?
If you don’t look for and fix, well the “yokes” on you (so
sorry, I could not resist!)
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